This case study demonstrates OpsWiz's ability to work collaboratively with other consultants, supporting a new business in the hospitality sector. 

Problem:

• Whilst the entrepreneur was happy to seize the opportunity to branch out into a new sector, they understood they lacked the relevant operational expertise.

• The entrprenuer purchased the business without any existing operational processes.

• The volume of work involved in setting up was overwhelming, and they had an ambition to run thier first event within the first three months of ownership.

Solution:

• Collaboration project; multiple business specialists with expertise covering all aspects of starting a business. OpsWiz is an operations specialist. 

• Analysis of the end-to-end business identified the gaps in the operational process. 

• OpsWiz defined and developed end-to-end business processes, procedures, and templates that enabled standard practice whilst ensuring compliance in this heavily regulated industry.

• Configuration of new CRM software systems, including automation of process flows.   

• Workshops with the client to challenge the thinking around product pricing, payment, and terms of business; with appropriate clauses added to quotations and contracts.  

Benefit:

• The collaborative approach ensured that the set-up of the business, end to end, was managed cohesively. 

• The creation of robust process and procedure documents and related templates enabled the entrepreneur to concentrate on other aspects of the start-up, such as making their first sale.  

• Systems and automation gave confidence that support staff would be working consistently, efficiently and effectively, including reminders to action tasks promptly. 

• Our advice on the event contract clauses minimized risk and avoided client disputes, maintaining a positive reputation in the industry.

Outcome:

As a result of our work, the business was able to start up with confidence, running its first event within eight weeks of the initial purchase.